Frequently Asked Questions
Everything you need to know about our premium crystal jewelry and wholesale services.
What is the minimum order quantity (MOQ) for wholesale pricing?
To qualify for our wholesale rates, we require a minimum opening order of $300. Subsequent reorders have a minimum of $150 to ensure we can maintain our competitive bulk pricing.
Are your crystals and gemstones ethically sourced?
Yes, at Simmon Crystal Wholesale, we prioritize ethical sourcing. we work closely with certified suppliers who adhere to fair labor practices and sustainable mining standards.
How long does shipping take for bulk orders?
Standard processing time for wholesale orders is 3-5 business days. Once shipped, domestic delivery typically takes 5-7 business days, while international shipping varies by destination.
Do you provide certificates of authenticity for the crystals?
We provide detailed product specification sheets for all our crystals. For high-value specimens or specific gemstone lots, formal certificates of authenticity can be provided upon request for a small administrative fee.
What is your return policy for damaged items?
We inspect all items before shipment, but if you receive a damaged product, please contact us within 48 hours of delivery with photo documentation to receive a replacement or store credit.
Can I use your product images for my own online store?
Yes, registered wholesale partners are granted a non-exclusive license to use our professional product photography to help market Simmon Crystal products on their own e-commerce platforms.